1. General Information

This Privacy Policy explains how Air Navigation Services Agency collects, uses, and protects the personal data of website visitors:

Website: https://www.ashna-ks.org/

Contact Email: [email protected]

Country: Kosovo

We process personal data in accordance with Law No. 06/L-082 on Personal Data Protection and GDPR principles.

2. What Personal Data We Collect

User-provided data

When users fill out forms on the website, we may collect:

• first and last name
• email address
• phone number
• message or request submitted

Technical and automatically collected data

When you visit our website, we may automatically collect:

• IP address
• device and browser type
• pages visited
• date and time of visit
• interaction with website content

These data are used for statistical analysis and to improve our services.

3. Purposes of Data Processing

• to respond to user requests
• to communicate with clients and partners
• to analyze website traffic
• to improve user experience
• for digital marketing and content optimization

4. Legal Basis for Processing

User consent – e.g. for cookies and marketing.

Legitimate interest – e.g. for analytics and website improvement.

User request – e.g. when a user submits a contact form.

5. Cookies and Tracking Technologies

• analyzing website traffic
• improving user experience
• measuring marketing performance
• personalizing content

The website may use services such as:

• Google Analytics
• Meta Pixel
• embedded content from YouTube or social networks

These services may process user data according to their own privacy policies.

6. Third Parties That May Receive Data

• Google
• Meta (Facebook)
• video or social media platforms
• technology service providers

These companies may process data outside Kosovo or the European Union in accordance with international data protection regulations.

7. Data Retention Period

Personal data is stored only as long as necessary for:

• fulfilling the purposes for which it was collected
• compliance with legal obligations
• website statistical analysis

After this period, data is deleted or anonymized.

8. User Rights

• request access to their data
• request correction of data
• request deletion of data
• restrict processing of data
• object to data processing
• withdraw consent at any time

9. How to Exercise Your Rights

For any request regarding personal data, you can contact us at:

Email: [email protected]

We will respond in accordance with applicable data protection laws.

10. Data Security

We use technical and organizational measures to protect personal data from:

• unauthorized access
• loss or destruction
• alteration or misuse

11. Changes to This Policy

This policy may be updated from time to time to reflect legal or technological changes.